1. Overview
At Serene Goodbye, we strive to provide transparent and compassionate services. This cancellation policy outlines our procedures in case of service changes or cancellations.
2. Cancellation Window
Services can be canceled within 24 hours of booking without penalty. After this window, partial fees may apply based on services already performed.
3. How to Cancel
To cancel a service, please contact our support team at:
Phone: +1 (860) 450-2308
Email: contact@serenegoodbye.com
4. Refund Eligibility
Refunds will be processed within 7 business days for eligible cancellations. Deductions may apply for services already rendered or for administrative charges.
5. Non-Refundable Items
- Custom-made urns or keepsakes
- Transportation services once dispatched
- Third-party documentation or filing fees
6. Policy Updates
This cancellation policy may be updated at any time. Please check our website or contact us for the most current version.
7. Contact Information
For any questions regarding this policy, reach out to us at:
Serene Goodbye
Phone: +1 (860) 450-2308
Email: contact@serenegoodbye.com
